Return & Refund Policy

Thanks for shopping at VALET.
If you are not entirely satisfied with your purchase, we're here to help. See Contact Us below.

Warranty

If your product appears to have a fault or if you have questions please contact us to discuss as most compatibility or usability issues can be sorted out by email or phone. See contact details below.

Warranty period

Valet and iCentral power units: Five years
Valet and iCentral intercom and security products: Three years
Valet and iCentral central vacuum replacement motors: One year
Valet and iCentral central vacuum parts including hoses, floor tools, brushes and accessories: One year

Returns

If it's necessary for the item to be returned, it must be returned unused within 30 days in the original packaging. If the product is found to be faulty we may offer a refund or replacement.

Mail to

Ness Corporation - Valet (include the Valet web order number)
4 / 167 Prospect Hwy
Seven Hills NSW 2147
Ph 02 8825 9222

Return Shipping

Unless by prior arrangement you will be responsible for paying for your own shipping costs for returning your item.

Refunds

Once we receive your item in original condition we will issue a refund to your credit card or Paypal account.

Contact Us

Please contact us to discuss any questions about your purchase.
Email us: sales@valet.com.au or phone 02 8825 9222 (Mon-Fri 8am to 5pm) and ask for Valet.
We are based in Sydney Australia and we answer all emails!